Many emails went back and forth between myself and many of their staff, each claiming ignorance because the previous one said something. (73) MSI GF65 Thin 10UE-071 - 15.6" 144 Hz IPS - Intel Core i7-10750H - NVIDIA GeForce RTX 3060 Laptop GPU 6 GB GDDR6 - 16 GB Memory - 512 GB NVMe SSD - Windows 10 Home - Gaming Laptop. These guys are a joke. Only the latest review will count in the company's TrustScore. They emailed me instead a Newegg gift card. They simply lied. Never again! They told me they were sorry but were not able to help me and I would have to keep the air conditioner. Their shipping department no longer packs with care, and a great deal of merchandise is damaged in transit, simply because they don't pack it Newegg is my go-to spot for any computer components and accessories that I need. Newegg is one of only two companies I trust to make online purchases from. I'll never do business with them again and suggest you don't either. Newegg was actually one of the first companies to start accepting Bitcoin, and the turn toward Dogecoin is no surprisesince the start of April, Dogecoin share prices have shot up Then I got to check out and a red box on coupon shows: This coupon cannot be used with your email address. 30,180 talking about this. I will always shop at PLE instead, who are competitive and have never given me a second hand item. I want my money and I will never do business with these charlatans. If they cheated my on this monitor they will cheat you by listing products than selling you something of lesser quality and then try to convince you , that you are wrong. | Read 61-80 Reviews out of 1,526 I purchased a HDD thinking what are the chances of getting a faulty one since I have never experienced any troubles from all my purchases in Australia stores and I was saving $200. Join the 1,526 people whove already reviewed Newegg. HDMI: 1 x HDMI 2.0b. Everything was simple till I tried to login and never got a code. Terrible & incompetent, not worthy for a chance. | www.newegg.com | Read 101-120 Reviews out of 918 Original review: Jan. 16, 2021. Consumers satisfied with Newegg most frequently mention computer parts, great prices and free shipping. The second 12 days while the remaining 2 are yet to arrive over 3 weeks later . 06:25 AM PTHello Philmore, this is Pansy, how can I assist you with today? 2021 Trustpilot A/S. 06:27 AM PTPlease verify your billing address, name and phone number for me, I will check it for you, thanks. They charge the card and sit, and sit and sit on the shipment trying to talk to a person is just a phone system maze. Pc wouldnt initialise the hard drive saying it is faulty, and as Wouldn't buy a thing from these scalpers, price gouging at it's finest. 2021 ProductReview.com.au Pty. Sincerely, Purchase anything from them at your own peril. As a thank you for bearing with us, please use promo code: NEWEGG2018AUS for AUD$30 off an order of AUD$75 or more placed by November 25, 2018 at 11:59PM Pacific Time. I'll be sure to work with you guys again. The shipper cannot be reached. MSI GeForce RTX 2060 DirectX 12 RTX 2060 GAMING Z 6G Video Card. I have learnt my lesson and would probably never buy IT stuff from overseas especially Newegg and warn others that all the bad reviews are legit and customer service is terrible. !ALARM!Tried to give me used parts for the price of brand new prices.Talking with support brought nothing but sorry words.they are managed by their sellers, once money is out of your pocket it's not likely to be returned if the item didn't arrive.!ALARM! Newegg (Electronic & Computing Shop): 1 out of 5 stars from 6 genuine reviews on Australia's largest opinion site ProductReview.com.au. Join the 1,250 people whove already contributed. Newegg features informative how-tos, comparisons and thousands of user reviews if you are having trouble deciding. The prices were initially attractive but ultimately not worth it . Thanks. - Newegg has many products you won't find anywhere else. Too bad, they used to be a great company. Order # 333906743, D$75 or more placed on Newegg Australia and expires at 11:59PM on November 25, 2018. All returned orders/items will be deducted from the original purchase amount to determine whether the transaction qualifies for the promo code. But after waiting 10 days for my HDD to arrive and being so excited to start setting up all my new gear I was blown away when I went to put it in a dock to initialise and it just made loud clicking and screeching noises. I told them that was the reason why I sent the unit back in the first place because it was broken. | www.newegg.com | Read 61-80 Reviews out of 909 Be careful when purchasing an unlocked phone from Newegg and their third party sellers. If you need to set up a home office, heres a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse. Even though it is now processing out of my bank account. Youd think when you are giving someone 5,600 dollars for a product that they would be a little assistive. Finally, after waiting I clicked reset password the code arrives. So I'm out around $300 thanks a lot. Newegg blames the shipper. Return Policy: View Return Policy. DisplayPort: 3 x DisplayPort 1.4. Companies can't alter or remove reviews from ProductReview.com.au. If you are looking for an alternative, try PCPartPicker. I ordered a M.2 480GB memory from Newegg several months ago. Ltd. All Rights Reserved. When I raised this issue they had the guts to say that after second review of the images it had not previously been opened and that they would now charge a restocking fee and that they believed it was because of change of mind. That's far less likely than winning Newegg's drawing. I am a new customer with NewEgg. What do you think about Newegg? Newegg are known well for their returns policies and prompt shipping, it doesn't come free. Do not purchase any sensitive components from them. Newegg sent a Seagate BarraCuda ST2000DM008 2TB 7200 RPM 256MB Cache SATA 6.0Gb/s 3.5" Hard Drive Bare Drive out of its original manufacturers retail package, in an opened Newegg box. The best store for online shopping for computer parts and accessories in Australia! I've used Newegg in Australia a couple of times, was fine. No notification at all about either so I didn't have any idea until I went back to check on the status of delivery a week later.The customer service person on the chat from their website was illiterate and unhelpful. Newegg acknowledged that I should have received it but refused to do anything to fix their mistake. Newegg is proud to offer Australia the best prices, fast shipping and top-rated customer service for Computer Parts, Laptops, Electronics and more! | Read 1,201-1,220 Reviews out of 1,250 Have ordered multiple times and always excellent service. They would not refund or replace the combo. I was missing the wireless receiver from the wireless mouse and keyboard combo I ordered. Now all has changed so I could not figure who was going to ship to know using the free shipping I would get the item quick. soon as I chatted with Newegg they were just like send it back and we will see about refunding it once we get it back and check it. 06:35 AM PTThe packages was returned to our warehouse, it will take 7-10 business days to process the return and issue refund to you, would you please wait some days for update? Currently charging $4400 Aud for a $1200 graphics card. I purchase a 27" Dell monitor from newegg. They are also adding in risk for transport insurance etc to keep things in line with business terms and conditions. After about a month of waiting paypal sides with them(obviously coerced/paid off/whatever), so i'm out $230, I can buy a power supply for around $40-$50, and last week I get another email from another CS staff member telling me if I go out and buy a power supply they'll reimburse me the cost, after the way they've dealt with this I doubt it'd would happen, there would be some loophole where they'd claim I didn't do something right or becasue I used an after market power supply the drive is now uncovered by warranty and can't be returned, this is the state of mind they've put me in. The phone from the third party seller was locked to AT&T and couldn't be unlocked, and the second phone from Newegg was restricted to AT&T and luckily was able to be unlocked. Newegg is proud to offer Australia the best prices, fast shipping & top-rated customer service for Computer Parts, Laptops, Electronics and more! They sent the same thing. Philmore Willis 06:29 AM PTthat is strange , im on your site with your order numbers and you need more info Pansy X. Both Amazon and Newegg has them for the same price but I had coupon for Newegg for $10 dollars off. They deactivated my account (which I was forced to set up in order to buy anything) and then canceled my order. They apologized for the inconvenience and suggested I pick up the package myself. Newegg is one of the companies that we reviewed that is strictly an online marketplace, selling primarily computer accessories, computers, and other hardware. All content is posted anonymously by employees working at Newegg. Where to buy and how to choose a monitor and other home office needs. Share your shopping experience and hear what 909 customers have said about Newegg. 13/07 Made purchase for one GTX1080 14/07 DHL tracking states package has "Departed from export facility" 19/07 No new updates, had to call DAI post to find out what's going on. If you must try Amazon first or maybe even eBay dont even give this company a cent or second of your time. I was told the monitor was not listed with built in speakers. Newegg refused to send the missing part. (11) ABS Legend Gaming PC - Intel i9 10900KF - ASUS ROG STRIX GeForce RTX 3090 OC 24GB White - CORSAIR Vengeance Pro RGB 32GB DDR4 3600MHz - 2TB Intel M.2 NVMe SSD - CORSAIR H115i RGB Platinum 280MM AIO. It was like this stuff happens al the time to them selling garbage and knowing they will not work and asking consumers to waste their time. Used a cheap, unreliable shipping company instead of UPS or FedEx. This place is AWESOME!! Absolute worst company ever. It only lists Australian stores, so prices will often not be competitive with US, but factoring in shipping and tax and fact it will be faster and easier to return, it's ok. Don't expect any support with warranty issues, unless you want to pay a few hundred for a worthless "local coverage" warranty, which gives you the same rights already covered by the ACCC in australia, which they conveniently ignore. I will not purchase anything else from newegg again. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Philmore Willis 06:36 AM PTsee , i know you work for stupid , but you can do it. There's is way more to this story but it's way too much to be typing here. Philmore Willis 06:25 AM PT518 , 518 Philmore Willis 06:26 AM PTmy money Pansy X. Customer service is top-notch if you encounter problems with a seller. Limit one promo code per customer. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. When I received the monitor it did not have any built in speakers. Save yourself the aggravation an find another vendor. I reiterated that my preference from the beginning was that the product be replaced, and the discussion just went around in circles from there. I live across the country! We paid a lot of money and lost over $800 just because the phone is locked. They then decided to NOT refund and NOT credited back to my original payment method. My bank had to cancel the payment because it was going through. Selected World EggSaver Standard promising 4-7 day delivery. I returned the laptop unopened and was charge over 15% for restocking - more than $400! Deals with Australian PC component importers and distributors means that Newegg is able to offer competitive prices; its $449 deal on the MSI Radeon R9 Newegg does not post reviews of their marketplace. Gift cards, taxes, and shipping are excluded in determining whether an order size is AUD$75 or more. Told me payment was declined. From the language it was obvious that I was dealing with only two or three individuals changing their names to make life more difficult. Card Dimensions (L x H): 9.72" x 5.08". Absolutely utter trash customer service.The most insane purchasing experience I have ever had. The website Newegg.com has been in business for several years now and has proven itself to be a good source for all kinds of merchandise, as well as a company that takes care of its customers. thanks for treating your customers so well. Made multiple purchases with them and while they are often the cheapest store, the items take forever to arrive and more often than not simply don't work. There are some pretty good discounts and sales every once in a while, and the selection of inventory is most impressive.I have placed perhaps a dozen order over the years, and I have never received defective, incorrect, or otherwise unacceptable merchandise. Newegg auto filled an old address and didnt accept my corrections I made at checkout. Search Feedback Glassdoor gives you an inside look at what it's like to work at Newegg, including salaries, reviews, office photos, and more. I had to reorder it at the increased price as I wanted 2 sticks of the same model . They didnt even actually apply the refund till the next Monday. In the end, this is generally a positive Newegg.com review. In conclusion newegg are complete untrustworthy trash, don't do business with them, there are plenty of reviews(maybe I should have done research on the site first, but i'd heard good things from people years ago, seems after new management newegg went to though), bad reviews, people having terrible CS issues, incompetent staff at all levels of the business, don't waste your money, literally any other tech retailer would be better, I know this now. When the shipment arrived, packaged in a dark grey anti-static bag, I put it along with other items to be taken to my other house, where the computer needing it was located. Just wanted to make a post to warn others about my experience of shipping with Newegg to Australia. Philmore Willis 06:31 AM PTand log in to my account witch as soon i get my money ,im deleting Philmore Willis 06:32 AM PTpansy go get your mom or someone who can help me Pansy X. Graphic Type: Dedicated Card. PCMag Australia Reviews Software Personal & Home Personal Finance - Products Cryptocurrency It may be a worthy investment for Newegg, which has Newegg Customer Service". Your experience can help others make better choices. Now it is on file with the Better Business Bureau. Compare. I had a great experience with this store. 1 people have already reviewed Newegg. Absolute Trash Customer ServiceSpent 5,600 dollars on a PC from their website. AUD $ 1,201.20. Tried to purchase it again. All rights reserved. After several weeks without hearing anything I called Newegg and they said that they were waiting for someone from UPS to come and inspect the damage. This is the Newegg company profile. I requested my refund and they agreed. I purchased a nebula projector. well Newegg have really taken that to heart with a ridiculous $60 to ship a motherboard. Further details in the disclaimer. They ignore their own specifications and sold a different product. 06:26 AM PTTo better assist you with, could you please kindly verify billing information includes name, phone number and address that your account has on file for me? r the cost of the component, leaving me $50 out of pocket because of their own desire to ship a second hand good. There was installation disk, no instruction manual or warranty card. I spoke with the supervisor said they can't send the projector i have to send the cord back and get a refund. I attempted to cancel my order but it was too late. I recently purchased a laptop computer from Newegg. Your trust is our top concern. Sadly, I gave up told my self stick with Amazon as if any issues with the speakers I can return them easily and also chat with Amazon quickly. The DHL tracking shows they have been in the hands of Australia post for the last week .I ordered 2 sticks of DDR4 separately one of which was cancelled due to no stock but when I checked on their site they were in stock but the price had increased . Resolution: 1920 x 1080. "We're sorry if you experienced any technical difficulties on our site recently. Browse through our products and read through the 4M+ reviews They go ghost when they send a faulty product. This didn't stop them from sending an open box component, which is an issue when one pays full price for a new item which could have suffered from ESD or any range of overclocking issues from the previous owner. Summary. I ordered a laptop, the goods arrived in excellent condition and very quickly! What do you think about Newegg? Philmore Willis 06:26 AM PT518 , 518 Pansy X. Newegg customer service told me its not, and I had to speak to my bank. Based in Whittier California, USA, NewEgg is one of the leading online retailer shops covering the United States, Canada, and China market. Join the 1,574 people whove already reviewed Newegg. ProductReview.com.au has affiliate partnerships. Probably someone in a non-English speaking country clicking on pre-set responses from the way the conversation went. And I did NOT receive it the sent me a USB C charger. Searching on Google showed chat with Newegg which I was going to do till I saw the shipping options. Also the list price is not what you'll pay, they throw on extra charges at checkout, and grossly mislead consumers. The main site is US but they have an Australian site. I spoke to someone with customer support and they were very helpful and setup the return and I sent it back. Had to wait for it. Even if you have to enter the Newegg Shuffle multiple times to win, at least you don't have to pay for a ticket each time. Charlatans Newegg sent a Seagate BarraCuda. Proof of this if you look at the review section of an item most have a 5 egg rating but when you try to read the review "no reviews yet" is the response. 7.6 Total Score. Support was absolutely foul, abusive, crude, and intentionally took digs. Cons Newegg doesn't have flat The shipping options on Newegg use to show who they were using to ship the item (FedEx, USPS, or UPS). We are the largest electronics e-retailer in North America and we sell millions of products in 50 countries like the USA, Canada, Saudi Arabia, Australia, United Kingdom and more. I won't ever purchase any phones from Newegg and probably nothing ever! Search Feedback The laptop was shipped to the wrong address and I am out the purchase with no recourse. NewEgg Online Shopping in Australia with Techbuy Australia. | Read 261-280 Reviews out of 1,574 Promo code NEWEGG2018AUS cannot be combined with other promo codes, gift cards or combos. Disgusting, filthy company. Your experience can help others make better choices. Read the reviews and thought Nah, they are legit company like Amazon wont happen. I have had good experiences in the past but Newegg is now off my list. Newegg has a consumer rating of 3.49 stars from 1,175 reviews indicating that most customers are generally satisfied with their purchases. so they have daily discount on items that I needed and there customer service is the best all in all if u need to buy computer related items or even cars i recommend newegg and im not a person payed to give good reviews i just love newegg and they do daily give aways, Chat TranscriptNewegg Support Chat on 4/28/2021:Philmore Willis 06:25 AM PT518 Pansy X. return an item and they said it was damage and was me that caused it. Handling the return was a nightmare, they pass the buck, tell lies, will NEVER order from NewEgg again!!! They said they could send a replacement but I only wanted it IF it was in its original manufacturers retail package. I had purchased an air conditioner from Newegg and when it arrived several places on the unit were broken. newegg is the best so they have daily discount on items that I needed and there customer service is the best all in all if u need to buy computer related items or even cars i recommend newegg and im not a person payed to give good reviews i just love newegg and they do daily give aways Since 2001, Newegg has been the premier destination for the latest tech and PC hardware. Before delivery, a friend gave me one. Get all the latest newegg news, reviews, tips and much more from Gizmodo Australia, where our team of experts is committed to bringing you the News of Tomorrow, Today. I was looking for Creative speakers the T40 series II. 06:30 AM PTSorry but I need to verify the info before assisting customer with orders. There are some pretty good discounts and sales every once in a while, and the selection of inventory is most impressive. As a long time Newegg customer I never thought they would basically sell us out to the marketplace sellers and ruin their great reputation for excellent customer service. Sorry this is so lengthy, but I am extremely disappointed in this incredibly poor support, and you can't review it on their site, because they'll just censor you without your knowledge. which is most of what they sent me, can not be chased as they are outside Australian consumer laws and they know it. Yes they hung up on me. Once a great place to purchase technology, NewEgg has slipped down the slippery slope the same way telephone and cable tv companies have. Orders delivered in 2-3 days!! Model #: RTX 2060 GAMING Z 6G. ened the box and was excited until I saw the US power brick, every review i'd seen either mentioned an international power brick or showed one, the specs on the seagate site were a little less clear but every other 3.5" external drive I've ever bought had one, most tech does, but this one didn't so I talk to newegg CS chat and they suggest an RMA, so I start one, it fails before it completes, I then email newegg CS and get a reply about a week later telling me I can't RMA it, after about a month of several useless emails from several different CS staff members telling me completely different things I decide to start a paypal dispute, if newegg can't help i'm not losing money becasue of their unwillingness to do anything. Support recognised that the box had previously been opened, but requested that I ship it back at my own expense, and rather than replacing it (my preference) they would refund me fo Newegg are an international corporation who will do everything they can to avoid refunding you after they send faulty goods. Most IT companies have what one calls an Open Box sale, and Newegg does too. I ordered a tablet on 2020/09/09 and got it on 2020/09/10, but it was the wrong item. Another week went by and I called them and they said that they reused the package and have sent me back the broken air conditioner. I have never heard of such terrible customer service in all my life, how can you treat customers like this and still be in business. I asked to close my account and refund my money but they refused to escalate this and rudely and unprofessionally abruptly ended the chat session. - I am always weary about what would happen if I had an issue with a product and had to deal with customer service at Newegg; however remember they are a wholesale distributor and you need to review the companies you are purchasing with THROUGH Newegg. Spoke with customer service, they could not adjust the address and had to refund me so I could reorder it.This was on a Thursday. Again please be careful with newegg they bait and switch. These people are totally deceptive in their advertisements. Newegg is my go-to spot for any computer components and accessories that I need. I bought 4 items during a sale and the first took 10 days to arrive . Upgrade your online shopping with Newegg! It was not a mistake; Newegg's customer service has gone downhill. Got the refund. Compare. Max Resolution: 7680 x 4320. They are literally censoring my review, after they wasted over 3 weeks of my time and provided poor support. They shipped a bleu one instead the black that shows on the order. In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. CHECK YOUR SHIPMENTS CAREFULLY. View Details. Newegg has gone down hill as most reviews state. And now they have sold the computer I spent 5,600 dollars on over a week ago.And Im still waiting on a 2nd refund now. And my experience with them is catastrophic. Promo code may not be applied towards the purchase of gift cards. Read about their experiences and share your own! I look back at my order to find out its going to an address in California I have never lived at. Me and my husband bought 2 unlocked iphone 12s one was from a third party seller and the other was from Newegg themselves. The technical specifications listed it as having two 2 watt built in speakers. I have posted several reviews about marketplace items and they never are posted. funny thing is I spent around a grand, glad the rest actually works or I'm out of a grand. Please understand that it is not Newegg's intention to censor your reviews. Your experience matters. How many stars would you give Newegg? Told me it was my responsibility to buy a replacement. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Share your shopping experience and hear what 918 customers have said about Newegg. Purchased an item that was described incorrectly (listed items it fit but it really did not, big inconvenient error).
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